Kindly find the booking conditions for The River Retreat Koh Mak below. It is also possible to book the property on, and Airbnb. We welcome bookings from all sources and will take wonderful care of our guests during their holidays.

Terms and Conditions

1. Reservations: 

a. All reservations must be guaranteed with a credit card. 

b. Specific room requests are subject to availability. 

c. Special package inclusions must be mentioned at the time of booking.

2. Check-in and Check-out: 

a. Check-in time is from 3:00 PM; Check-out time is by 11:00 AM. 

b. Early check-in and late check-out may be available upon request and may incur additional charges.

3. Cancellation Policy: 

a. Cancellations must be made 7 days before the arrival date to avoid a one-night charge. 

b. No-shows will be charged for the entire stay.

4. Children and Extra Persons: 

a. Children under a certain age (e.g., 12) may stay free when sharing with adults. 

b. Extra person charges may apply for children older than that, or for extra bed requests.

5. Pet Policy: 

a. Pets are allowed at the resort

b. Guests are responsible for any damage caused by their pets.

6. Smoking Policy: 

a. All rooms are non-smoking, and smoking is only permitted in designated smoking areas. 

b. A cleaning fee may be charged if smoking occurs in non-smoking areas.

7. Damage to Property: 

a. Guests will be held responsible for any loss or damage to the resort property caused by themselves, their guests, or any person for whom they are responsible.

8. Liability: 

a. The resort shall not be liable for any loss, damage, or injury suffered by the guest unless caused by the gross negligence of the resort. 

b. The resort is not responsible for the loss or damage of any personal belongings.

9. Restrictions: 

a. The resort reserves the right to refuse service to anyone. 

b. Unregistered guests may not be allowed in guest rooms.

10. Amenities and Services: 

a. All amenities and services are subject to availability and may be subject to change without notice.

11. Compliance with Laws: 

a. Guests shall comply with all the laws, rules, and regulations applicable to Thailand.

12. Dispute Resolution: 

a. Any dispute arising out of or in connection with these terms and conditions shall be settled through amicable negotiation or, failing that, through a competent court in the jurisdiction of the resort.

Please note that by making a reservation, you are agreeing to abide by these terms and conditions. Feel free to contact us directly with any questions or concerns regarding these policies.

13. Payment Conditions

At The River Retreat, we provide a diverse range of payment options, including cash, local bank transfer, and credit card transfers. Please note that for credit card transactions, a mandatory fee of 4% will be applied to all conducted payments.

14. Deposits

Direct bookings in our River Retreat are to be secured with a deposit payment of 50% of the overall booking value. Deposit payments can be conducted via local bank and credit card and Revolute or Wise transfers.

15. Cancellations

At The River Retreat, guests can enjoy the flexibility of complimentary cancellations if made at least 14 days before the scheduled arrival date. In such cases, any pre-paid deposits will be refunded, with a deduction of associated bank and administrative fees amounting to 20%, or a minimum charge of 400 THB.